Customer Account Analyst II MSRDP - Account Resolutions job at UT Southwestern Medical Center, Dallas, TX (2024)

JOB SUMMARY:

UT Southwestern Medical Center is the preeminent medical facility in North Texas and one of the leading hospital systems nationwide. There is a new opportunity available within the Revenue Cycle Department for a Customer Account Analyst II MSRDP. The ideal candidate should have the following background:

• Several years of medical billing experience
• Detail oriented.
• Create a best-in-class patient experience.
• Research and resolve billing related issues for patients.
• Review and respond to outside departments requests.
• Assist the customer service team with long calls and voicemails.
• Assist with patient correspondence.
• Monitor various WQs and resolve issues.

Other details:

• This is a work from home position. Applicants must live in the DFW area. Additionaldetails shall be discussed as part of the interview process.
• Shift: 8am-5pm

Quick tips:

• Please review the section entitled experience/education and focus on the job requirements.
• Please include the experience listed under the requirements section on your application.

EXPERIENCE | EDUCATION:

• High school diploma or equivalent
• Plus three (3) years directly related experience in medical billing including (1) year customer service experience in evaluating customer billing inquiries.
• Some college preferred.

JOB DUTIES:

May perform some or all of the following:

• Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements.
• Contact patients regarding delinquent payment plans or to update payment plans when additional charges are added.
• Receive credit card payments over the telephone and post payment(s) to patient’s accounts.
• Add or correct insurance registration and files claims accordingly.
• Update demographics to include address and telephone numbers based on patient’s telephone calls.
• Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient or reviewing the account. 8. Resolve complex Deceased and/or Bankruptcy account issues to include resolving credits for insurance and/or patient. Send accounts based on balance criteria to the Office of General Counsel. Work accounts returned by the collection agencies that involve Deceased or Bankruptcy.
• Work recalls from the collection agencies, verifying balances, providing statements, working bad debt credit balances. Work the close and return reports from the collection agencies.
• Assist as a back up to the Customer Service Team by answering patient/client calls when there are high call volumes.
• Responds to written correspondence to all patient inquiries in a timely manner. Escalated patient inquiries will be sent to the Patient Financial Advocate for account resolution.
• Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed.
• Answer questions and provides appropriate guidance to new employees on resolving account issues.
• Stays abreast of latest developments and trends in medical billing, customer service, and collections; attends seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities.
• Maintains knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY:

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status

Click here to view more benefits information.

Health Benefits

• PPO and ACO Options
• 100% Coverage for Preventative Health − No Co-Pay
• Tobacco-Free Incentives
• Generous Prescription Drug Plan
• 3 Options for Dental Coverage
• 2 Options for Vision Coverage
• Abundance of Wellness and Employee Assistance Programs

Retirement Plan

(Eligibility varies by employment status)

• The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting
• Optional Tax-Sheltered Annuity
• Optional Deferred Compensation Plan

PTO Benefits

• 13 Paid Holidays, Eligible Day 1
• 8 Hours/Month Accrued Vacation
• 8 Hours/Month Accrued Sick Leave

Other Benefits

• On-Site Day Care
• Employee Discount Program
• Tuition Reimbursem*nt Program
• Long-Term Disability Coverage
• Short-Term Disability Coverage
• Voluntary Group Life Coverage
• Accidental Death & Dismemberment Coverage